Frequently Asked Questions

They are free of pthalates, PVC, BPA, formamide, lead,fire retardants, hazardous chemicals and other VOC. Furthermore, both the fabric (the cover of the mats) and the foam inside have obtained the European Oeko-Tex standard as a proof that these mats are safe.

Food Grade Polyethylene(PE) Foam. 

CreamHaus only uses closed cell non-cross linked PE foam, which is used for food packaging. It is laminated into 10 thin layers of foam sheets through a chemical-free adhesive method in order to achieve optimal thickness. Our foams can be recycled after use.

It is Oeko-Tex 100 certified as your guarantee for a safe product.

Polyurethane(PU) Leather Cover

It is Oeko-Tex 100 certified as your guarantee for a safe product.

All our toys are thoroughly tested and approved according to the European safety standard EN71 and CE marked. Furthermore, all our mats are Oeko-Tex 100 certified.

We do accept the following credit cards: Visa, MasterCard, and American Express. Furthermore, you can use Apple Pay, and PayPal.

Finally, if you would like to make a bank transfer instead, please contact our customer service: customercare@creamhaus.eu.

The amount will not be drawn from your card account until the goods are dispatched. You will receive a fulfillment note, telling you that we have started shipping your product - including a tracking code for your parcel. After we have sent you this information, we will capture the payment.

We do not charge any fees for the use of credit cards.

No, we ship from our warehouse in Denmark. 

We ship to all countries within Europe. 

For customers in the USA, please visit www.creamhaus.us

We use GLS or UPS. We decide the carrier based on the most cost efficient solution

Usually the delivery time is between 1-4 days from you have received a shipment notification from us.

It is important that you are either home to receive the parcel or inform the carrier about where the package may be delivered or placed on your responsibility.

Our warehouse is in Herning, Denmark. Thus, we ship from within the European Union.

If you have not picked up your package wit the given time frame which is 10 days, the package will be returned to Pure Nest ApS.

Hereafter, we will request a fee equivalent to our actual costs of sending the package to you again.

If your order is placed before noon, it will be shipped either the same day or the following morning - if your product is in stock. You will be able to see whether your product is in stock on the specific product page.

Our warehouse ship on business days. Not Saturday/Sunday or national holidays.

Folding Play Mats & Modular Play Mats are made with water-resistant surface. The easiest way to clean the surface is to use  a moist cloth or baby wipes (preferably without perfume). Please be sure to wipe with a dry cloth afterwards to keep the mat dry.

Bumper Mats come with removable and washable cotton covers. Please unzip the covers and wash them in the washing machine using the following care: Machine Wash Cold, Wash Separately, Gentle Cycle, Do Not Bleach, Tumble Dry Low. 

Our mats are made with soft non-toxic foam inside and heavy furniture is likely leave a permanent indentation.

All our products are steamed at high temperature before being packed so there is no need to clean them.